Welcome To The

ChartSwap Software Support Center

Report An Issue
To A Provider

For existing records request(s) status or fulfillment, log into your account and use the MESSAGE PROVIDER button

Sign In

Record Request Issues?

ChartSwap is an online platform designed specifically to facilitate the secure exchange of records.

Providers using our software are solely responsible for the status and fulfillment of any requests submitted via this portal.

If you have an issue or question regarding the fulfillment of your requests, the best course of action is to contact the records Provider by using the “Message Provider” button after you have logged into your account.

How To Message A Provider


Something not working?
Need help with your account?

Submit A Ticket


Monday – Friday
8A – 6P CST

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Portal Questions

Looking for general information?
Send us an email.

Request Info


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Frequently Asked Questions
From Record Requestors

Requestor FAQ


You asked. We answered.
Frequently Asked Question From Record Providers

Provider FAQ

Email The
Sales Department

Need to contact our sales department?

Email Sales