Fast. Secure. Easy.

Requesting Medical & Billing Records
Just Got Easier

Medical Records Retrieval Software

HIPAA-Compliant, web-based health information exchange software that allows you to request medical records & billing information online.

Fully Automated & Cloud-Based No software installations or hardware purchases needed.

Request Any Kind of Billing Or Medical Record From Registered Providers  Send electronic requests or paper requests.
Instant Notifications Your registered medical records provider is instantly notified of your records request.
Rapid Response Providers can reply to your records requests and upload in response.

Active Users


Record Requests


Pages of Records Processed


Of Legal Requestors

How ChartSwap Works For Medical Record Requests

ChartSwap enables HIPAA-Compliant medical record transfer between registered users.

Request Medical Records & Billing Records In 4 Easy Steps

Step 1

search for records provider@2x

Search For A Medical Records Provider

Step 2

Request A Medical Record

Request The Records You Need

Step 3

Send Payment

Submit Payment

Step 4

Download Medical Records

Download Your Requested Records

Stop Struggling With Paper & Start ChartSwapping Today

Whether you are a records retrieval company, insurance company, law firm, or any other business that requests medical records with a signed patient HIPAA authorization, you can register for ChartSwap.

How ChartSwap Benefits You

Save Time and Money

Save Time & Money By Increasing Your Turnaround Times

Average Transaction Is Completed Within 7 - 14 Days

50% Productivity Increase

ChartSwap Users Experience A 50% Average Increase In Productivity

Turn Your Cost Center Into A Profit Center With Advanced Workflows, Employee Productivity Reports And Dashboard

Digital Workflow

Digital Workflows Eliminate Phone Calls And Mail/Fax Costs

ChartSwap Has Over 95% Of Law Firms Utilizing Our Platform

Chartswap Handles Mailed Payments

ChartSwap Handles All Payments, Even Mailed Checks

Requestors View Records When Payment Is Received

ChartSwap Is A SOC II Certified, HIPAA Compliant Solution

Includes State Of The Art Encryption And Other Enterprise-Class Security Features

Enhanced Data Security

Enhance Your Own Data Security

Automated And Persistent Logging Of Disclosures And Access To Records, Including An IP-Based Audit Trail

ChartSwap: Medical Record Retrieval Software –  Features & Benefits

ChartSwap Requestor Logo

Health Information Exchange Software Designed To Make Requesting Records Simple, Secure & Easy

  • Request Records With A Click
  • Immediate Downloads
  • Advanced Record Request Tracking
  • Instant Notifications
  • Centralized Communication
  • Electronic Payments Mean You Get Your Records Faster
Download Medical Records

Immediate Downloads

The traditional records retrieval model takes weeks – sometimes months – to complete a single request. Because providers can request extensions, even the 30-day window for responding to your requests is often exceeded. Much of that time is typically concentrated in slow-moving postal service used for sending both records and payments.

Utilizing the ChartSwap platform removes the need for “snail-mail” as well as the outdated and technologically inferior fax machines. Via our secure, SOC II Certified, HIPAA compliant online software, custodians can send EHRs and even paper records in minutes. Once the files have been uploaded to the ChartSwap platform and paid for, they are available for download immediately. The average turnaround time for completing a request via ChartSwap is 7 days – well below the industry average.

Advanced Records Tracking

Advanced Tracking

The lengthy timeframe for receiving records after a request has been sent usually results in the need for repeated status calls, which take up a combined total of as many as 30 minutes a week – per request! ChartSwap eliminates the need for those time-consuming calls by allowing you and your staff to track requests online via the web-based software, which can be accessed from anywhere there’s an internet connection available. Stay updated on pending requests by keeping tabs on each one with just the click of your mouse.

Instant Notifications

Instant Notifications

Further expediting the process, ChartSwap sends out instant notifications whenever an important status update is made on any request. That means that as soon as your request has been accepted or fulfilled, you will know. No more status calls, no more waiting around, and no more wasted time. The average requestor experiences up to a 50% increase in employee productivity after beginning to utilize the ChartSwap platform.

Centralized Communication

Centralized Communication

Requests don’t always go smoothly. Often, a custodian will reject a request for something as minor as a clerical error – typically resulting in days of additional waiting time. ChartSwap features a centralized communication platform that allows requestors and providers to stay in immediate contact without ever picking up the phone. If a custodian needs more or new information from your office to complete a request, it takes just minutes for that custodian to send you a message – and often just minutes more for you to reply with the requested documents.

electronic payment platform

Electronic Payments

Paying for records by paper check takes days. From the time your office sends the payment to the time the custodian’s staff can receive and process it may require a week or even longer. That’s all time during which you must continue to wait for the records you’ve requested. ChartSwap offers requestors a better option through our easy-to-use and straightforward electronic payment platform. Pay invoices and receive your receipt in five minutes or less, saving the man-hours and office expenses that come with the conventional payment method.

Stop Struggling With Paper & Start ChartSwapping Today

Whether you are a records retrieval company, insurance company, law firm, or any other business that requests medical records with a signed patient HIPAA authorization, you can register for ChartSwap.

Just A Few Of The Providers You Can Request Medical & Billing Records From On ChartSwap

Ready To Request Medical & Billing Record With A Click?

What Our Customers Have To Say About Us

5 Stars

I Give ChartSwap 5 Stars

I have found Chartswap to be an excellent source for my medical billing, and I wish more providers used them. The turnaround time has greatly improved in the 2 years that I have had an account with them. When it does happen that I find a (billing) discrepancy, I bring it to their attention, and they promptly correct it. I give ChartSwap 5 stars!!!!

5 Stars

Wish We Started Using ChartSwap Sooner

I cannot say enough good things about the folks at ChartSwap. We have now worked with them for two years and their platform has allowed our company to take a mammoth project — which was labor intensive, costly and not at all satisfactory for our customer — into a well-oiled, purring engine! I would never hesitate to recommend this company for their great product, more than reasonable rates, streamlined processes that allows us to process requests fairly and consistently and a team that is supportive, responsive and fair to both the provider and the requester alike. My only reservation is, why did it take us so long!!!!

5 Stars

Now Everything Is Electronic

With ChartSwap, we have completely eliminated the manual process. Now everything is electronic, which is so much more efficient. They are great getting back with solutions to our problems or requests. ChartSwap is able to fix all our problems and make requested modifications.

Christi, Intermedix