HIPAA-Compliant, web-based health information exchange software that allows you to request medical records & billing information online.
Fast. Secure. Easy.
Requesting Medical & Billing Records
Just Got Easier
Fully Automated & Cloud-Based No software installations or hardware purchases needed.
Pages of Records Processed
Of Legal Requestors
How ChartSwap Works For Medical Record Requests
ChartSwap enables HIPAA-Compliant medical record transfer between registered users.
Request Medical Records & Billing Records In 4 Easy Steps
How ChartSwap Benefits You
ChartSwap’s Features & Benefits To Medical Record Requestors
Health Information Exchange Software Designed To Make Requesting Records Simple, Secure & Easy
- Request Records With A Click
- Immediate Downloads
- Advanced Record Request Tracking
- Instant Notifications
- Centralized Communication
- Electronic Payments Mean You Get Your Records Faster
The traditional records retrieval model takes weeks – sometimes months – to complete a single request. Because providers can request extensions, even the 30-day window for responding to your requests is often exceeded. Much of that time is typically concentrated in slow-moving postal service used for sending both records and payments.
Utilizing the ChartSwap platform removes the need for “snail-mail” as well as the outdated and technologically inferior fax machines. Via our secure and HIPPA-compliant online portal, custodians can send EHRs and even paper records in minutes. Once the files have been uploaded to the ChartSwap platform and paid for, they are available for download immediately. The average turnaround time for completing a request via ChartSwap is 7.5 days – well below the industry average.
The lengthy timeframe for receiving records after a request has been sent usually results in the need for repeated status calls, which take up a combined total of as many as 30 minutes a week – per request! ChartSwap eliminates the need for those time-consuming calls by allowing you and your staff to track requests online via the web-based portal, which can be accessed from anywhere there’s an internet connection available. Stay updated on pending requests by keeping tabs on each one with just the click of your mouse.
Further expediting the process, ChartSwap sends out instant notifications whenever an important status update is made on any request. That means that as soon as your request has been accepted or fulfilled, you will know. No more status calls, no more waiting around, and no more wasted time. The average requestor experiences up to a 50% increase in employee productivity after beginning to utilize the ChartSwap platform.
Requests don’t always go smoothly. Often, a custodian will reject a request for something as minor as a clerical error – typically resulting in days of additional waiting time. ChartSwap features a centralized communication platform that allows requestors and providers to stay in immediate contact without ever picking up the phone. If a custodian needs more or new information from your office to complete a request, it takes just minutes for that custodian to send you a message – and often just minutes more for you to reply with the requested documents.
Paying for records by paper check takes days. From the time your office sends the payment to the time the custodian’s staff can receive and process it may require a week or even longer. That’s all time during which you must continue to wait for the records you’ve requested. ChartSwap offers requestors a better option through our easy-to-use and straightforward electronic payment platform. Pay invoices and receive your receipt in five minutes or less, saving the man-hours and office expenses that come with the conventional payment method.
Ready To Request Medical & Billing Record With A Click?
What Our Customers Have To Say About Us
I Give ChartSwap 5 Stars
I have found Chartswap to be an excellent source for my medical billing, and I wish more providers used them. The turnaround time has greatly improved in the 2 years that I have had an account with them. When it does happen that I find a (billing) discrepancy, I bring it to their attention, and they promptly correct it. I give ChartSwap 5 stars!!!!
Wish We Started Using ChartSwap Sooner
I cannot say enough good things about the folks at ChartSwap. We have now worked with them for two years and their platform has allowed our company to take a mammoth project — which was labor intensive, costly and not at all satisfactory for our customer — into a well-oiled, purring engine! I would never hesitate to recommend this company for their great product, more than reasonable rates, streamlined processes that allows us to process requests fairly and consistently and a team that is supportive, responsive and fair to both the provider and the requester alike. My only reservation is, why did it take us so long!!!!
Now Everything Is Electronic
With ChartSwap, we have completely eliminated the manual process. Now everything is electronic, which is so much more efficient. They are great getting back with solutions to our problems or requests. ChartSwap is able to fix all our problems and make requested modifications.