ChartSwap is a fast, simple and secure business-to-business (B2B) medical records exchange software – connecting a rapidly expanding network of medical record requestors and medical record providers. Our mission is to revolutionize the way personal health information (PHI) is transmitted, improving efficiency and reducing costs on both sides of the record retrieval process.

We created the CloudNetwork™ in order to bring a unified, digital experience with an extended set of providers by digitally connecting an to an expanded network of records providers available to any ChartSwap Requestor nationwide. As ChartSwap continues to grow its reach, the CloudNetwork™ represents an important step towards our overall goal of connecting our platform to every provider in the U.S.

ChartSwap is an online health information exchange (HIE) that connects medical and billing record providers with requestors all over the country. ChartSwap’s advanced software allows us to connect thousands different parties on one common platform that enables fast, simple and secure record request fulfillment while eliminating the need for outdated modes of communication like fax machines and postal mail.

CloudNetwork™ provides a service to obtain records to an expanded set of providers outside of the Native ChartSwap Provider Base.  A Standard ChartSwap Request is one that is completed entirely within the ChartSwap platform. Native ChartSwap Providers manage and complete all fulfillment operations directly through ChartSwap without employing the use of any third-parties or outside vendors.

CloudNetwork™ Providers digitally connect their backoffice systems to ChartSwap for all request fulfillment operations They are ntegrated to createan expanded network on the Chartswap platform. CloudNetwork™ Requests allow non-ChartSwap providers to utilize Chartswap’s electronic delivery system to fulfill record requests through ChartSwap while maintaining their own in-house fulfillment operations.

When selecting a provider within your ChartSwap portal, CloudNetwork™ providers will be denoted by the CloudNetwork™ icon shown above.

The ChartSwap platform simply and securely facilitates the exchange or transmission of healthcare and billing records by making the process fast and easy.

• A requestor (law firm, record retrieval vendor, insurer, etc.) uses ChartSwap to request records.
• The receiving provider reviews the request and determines whether it can provide the records.
• If the provider chooses to provide the records, it uploads them into the ChartSwap platform.
• After the provider uploads the records to ChartSwap, the requestor is notified of records being available to purchase.
• The requestor uses ChartSwap to pay the custodian fee and download the records.
• ChartSwap then transfers the custodian fee to the provider of the records.

• Search for a Provider:You can search by Billing Group, Hospital, or Facility, and remember simple searches work best.
• Enter Patient and Request Details:‘Name,’ ‘Date of Birth,’ ‘Date or Range of Service’, as well as any comments you may have. This form is also where you’ll indicate whether or not you require an affidavit, deposition questions or other supporting documents.
• Upload Supporting Documents:Via our simple uploader tool, which acts a lot like attaching anything to an email. The most commonly uploaded document is a HIPAA authorization, but you can also attach additional materials such as a request letter, subpoena or blank affidavit questions.
• Click Submit:Your request is delivered electronically directed to the provider.

• The requestor can log in to ChartSwap, using their unique login credentials, and review the current request status notes. Providers will comment on their progress of completion, and that progress is represented in real-time to the requestor through the ChartSwap portal.
• Based on the average turnaround time of ChartSwap requests, we have found that most requestors do not even need status updates.

Standard ChartSwap Requests can be responded to almost immediately.

CloudNetwork™ Requests are generally responded to the fastest because they eliminate the need for postal mail. CloudNetwork™ Requests are still largely dependent on individual provider’s internal workflows. By removing the barriers of faxes, snail mail and the need for status calls, our CloudNetwork™ Providers are able to greatly improve turnaround time on request fulfillment but may still be weighed down by some manual processes.  Chartswap is the fastest way to get records from both sets of Providers because its 100% digital.

On average, CloudNetwork Requests™ are returned 30-50% faster than traditional requests that do not utilize the ChartSwap platform.

Similar to regular Chartswap requests, the status of your request will be updated within the portal, eliminating the need for status calls. CloudNetwork™ requests come with the benefit of automatic status updates via the ChartSwap platform. To view the current status of a request, simply log into your account. If you have questions or concerns about a submitted CloudNetwork™ request, you may contact the provider directly.

Users can make changes to any ChartSwap Request by logging into your account and modifying the original request from within the portal.

The Instant Download Fee pays the ability to instantly download records that have been uploaded directly by a Native ChartSwap Provider. It is paid upon retrieval of the electronically delivered records.

Chartswap CloudNetwork™ Search Fee pays for the convenience of obtaining records from the expanded network of providers via advanced cloud-based technology. It is paid at the time the request is initiated. Records can then be downloaded once the chosen CloudNetwork Provider has uploaded them to the ChartSwap Platform.  There is no Electronic Delivery Fee for instant downloads of these requests.

No, because these transactions are digitally handed, CloudNetwork™ Requests must be paid for upfront and by an electronic payment method. Users can utilize a checking account for paymentby creating a PayPal account that allows users to pay the fee via ACH transfer rather than by credit card.

Use of the Chartswap platform is optional. To pay and receive records by mail, you must contact the provider directly.